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Coronavirus - COVID-19

NOFFCU's Response to COVID-19


Updated April 2, 2020



Staying safe


This is an unprecedented time for all of us, but we are in this together. NOFFCU is committed to helping you through this. Rest assured that we are here to help you stay on target with your financial goals and provide solutions for those unanticipated needs you might face at the moment.

We are offering new relief solutions and modifying existing services to better serve you. If you need assistance or have questions, reach out to us via Contact Us or by calling 504.889.9090.

Our drive-thrus continue to serve members, as do our night depositories, Online & Mobile Banking, and ATMs. Our back offices remain staffed to process requests, take calls, and provide service. To find a CO-OP Shared Branch drive-thru in your area, visit Branches & ATMs.

Take care of yourself and each other. We will get through this together.



We're here to help


Financial Assistance: If you need financial assistance in any way during this time, do not hesitate to Contact Us. As always, we are here to support you. You can find more information at


COVID-19 Relief Loan: We are offering financial relief during these stressful times allowing you to borrow up to $1,000 for 12 months at 12% APR*. You can apply any time at Apply Now.


Waived foreign ATM fees: We are temporarily waiving the foreign ATM fee for out-of-network ATMs. This fee is charged when using out-of-network ATMs. Fees charged by the ATM operator will still apply as we do not control those fees.


Penalty-free Certificate withdrawals: We are temporarily waiving penalties for withdrawing early from Share Certificates. Visit for more information.


1% Cash Back on Refinances: We can help you lower your monthly payments and put cash back in your pocket. Bring your credit card balance and auto loans from other institution to NOFFCU and we'll pay you 1% Cash Back** when you refinance. Start your Refinance today.


Online & Mobile Banking: Many in-branch services are available in our Online & Mobile Banking tools.

  • Update your contact information: Update your email, phone, and addresses within Online Banking.
  • Manage your accounts: You can check your history, transfer funds, and find ATMs with Online and Mobile Banking.
  • Make payments: Pay your loans, credit cards, and other bills with Online Banking and Bill Pay.
  • Deposit checks: Depositing checks is easy with our Mobile Banking app.


Download the Mobile Banking app




Where to Go




Cash Withdrawal

ATMs / Drive-Thru

Cash Deposit

Night Depository / Drive-Thru

Check Deposit

Mobile Banking / Drive-Thru

Loan Application

Apply Now / 504.889.9090

Loan Payment

Online Banking / Loan Payment

Credit/Debit Card PIN Reset



Skip-A-Payment / 504.889.9090

Card Services

Contact Us / 504.889.9090

Financial Assistance

Contact Us / 504.889.9090

General Questions

Contact Us / 504.889.9090





Slidell Branch

1512 Gause Blvd, Slidell, LA 70458

Drive-Thru Hours:
Monday-Thursday: 8:00am - 4:30pm
Friday: 8:00am - 6:00pm
Saturday: 9:00am - 1:00pm
Sunday: Closed


St. James Branch

1901 LA-3125, Lutcher, LA 70071

Drive-Thru Hours:
Monday-Thursday: 8:00am - 4:30pm
Friday: 8:00am - 6:00pm
Saturday: 9:00am - 1:00pm
Sunday: Closed


CO-OP Shared Branches

Through our CO-OP Shared Branch network, our members can go through participating credit union drive-thrus across the nation. To find a CO-OP Shared Branch drive-thru near you, visit Branches & ATMs.


Annual Meeting


In the interest of our members, employees, and volunteers’ safety and health, we have made the decision to change the format of our Annual Meeting event. This year’s meeting will be a virtual teleconference held on Tuesday, May 5th at 12PM.


Please visit for more information.



Beware of scammers


At this time, we are advising members to be vigilant for scams.

Scammers take advantage of people during times of fear and uncertainty. Such scammers have been reaching out pretending to be the Center for Disease Control (CDC), health organizations, financial institutions, etc.


Remember that we will never call you and ask for private information. Be wary of situations that sound "too good to be true." If/when government relief comes, scammers will attempt to take advantage of the situation.


Click here to see what the FTC (Federal Trade Commission) is doing to combat scams.



Your funds are insured


NOFFCU is federally insured by NCUA. Your deposits are safe and secure regardless of what is happening in the market. Visit for a full explanation of insured deposits.



Important Links


Center for Disease Control (CDC) Situation Summary

World Health Organization

Louisiana Department of Health

Mississippi Department of Health

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