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We will get through this together

NOFFCU's Response to COVID-19

 

Updated May 28, 2020

 

 

A message from the CEO

 

As an essential service provider, it is our duty and responsibility to do what we can to protect the health and safety of our employees and members. We are following local and national guidance to help prevent the spread of COVID-19 in cooperation with our community leaders during this unprecedented pandemic. Due to limited spacing within our service center environment, we have taken steps to maintain social distancing (6 feet) between members and employees, increased sanitation schedules, and request masks to be worn by all members and employees. If a member or visitor does not have a mask of their own, we are providing a disposal mask while supplies last.

 

We understand some individuals are not comfortable or do not agree with these precautions. We have other service options available for these members, including drive-thrus, night drop, online banking, message center, and our call center. In summary, we are trying to serve every member while doing what is best for the safety of our members, employees, and communities as a whole.

 

We want to thank all our healthcare workers, first responders, and essential employees working to keep their communities safe. We appreceiate your commitment to the community and are honored to assist you.

 

Judy DeLucca
President & CEO

 

 

Staying safe

 

The well-being of our visitors, employees, and communities remains our top priority.

 

To ensure visitors and employees are kept safe, our team is continuing with frequent cleanings throughout the branches and offices. We are disinfecting high-touch areas such as teller stations, desks, and counters after usage.

 

In compliance with state and federal government guidelines, all visitors must wear masks when inside the building and maintain 6ft. distance from others. Visitors refusing to wear masks will need to use Online Banking, ATMs, and drive-thrus for service.

 

If you need assistance or have questions, reach out to us via Contact Us or by calling 504.889.9090.

Take care of yourself and each other. We will get through this together.

 

 

Where to Go


 

I'M LOOKING FOR:

WHERE TO GO:

Cash Withdrawal

ATMs / Drive-Thru

Cash Deposit

Night Depository / Drive-Thru

Check Deposit

Mobile Banking / Drive-Thru

Loan Application

Apply Now / 504.889.9090

Loan Payment

Online Banking / Loan Payment

Credit/Debit Card PIN Reset

800.992.3808

Skip-A-Payment

Skip-A-Payment / 504.889.9090

Card Services

Contact Us / 504.889.9090

Financial Assistance

Contact Us / 504.889.9090

General Questions

Contact Us / 504.889.9090

 

 

 

Beware of scammers

 

At this time, we are advising members to be vigilant for scams. Scammers take advantage of people during times of fear and uncertainty.

Such scammers have been reaching out pretending to be the Center for Disease Control (CDC), health organizations, financial institutions, etc. Remember that we will never call you and ask for private information.

 

 

Your funds are insured

 

NOFFCU is federally insured by NCUA. Your deposits are safe and secure regardless of what is happening in the market. Visit MyCreditUnion.gov for a full explanation of insured deposits.

 

 

Important Links

 

Center for Disease Control (CDC) Situation Summary

World Health Organization

Louisiana Department of Health

Mississippi Department of Health

FICO - Coronavirus Blog

We're Here to Help

Drive-Thrus
While many institutions have closed their lobbies, you can still do transactions in through Drive-Thrus and ATMs.

Find a Drive-Thru

COVID-19 Relief Loan
We are offering financial relief during these stressful times allowing you to borrow up to $1,000 for 12 months at 12% APR*.

Apply Now

Financial Assistance
We have certified financial counselors on staff to help you develop a plan. Our staff can help you with consolidating loans, budgeting, and preparing for the future. As always, we are here to support you.

Contact Us

Skip-A-Payment / Deferral
Defer loan payments up to 90 days! If COVID-19 has affected your income or ability to meet payments, request a no application fee Skip-A-Payment Loan Deferral.

Skip-A-Payment

1% Cash Back on Refinances
We can help you lower your monthly payments and put cash back in your pocket. Bring your credit card balance and auto loans from other institutions to NOFFCU, and we'll pay you 1% Cash Back** when you refinance.

Start your Refinance

Visa Credit Cards & Lines of Credit Increase
Already have a Visa credit or Line of Credit and looking for a higher limit? Simply Contact Us and a representative will reach out to you.

Contact Us

Penalty-free Certificate Withdrawal
Early-withdrawal penalties for Share Certificates will be waived for members needing emergency access to their deposits.

Certificate Withdrawal Application

Online & Mobile Banking
Get account access when and where you need it. NOFFCU's Online & Mobile Banking allows you to manage your account anywhere, anytime you want. You can check your balance, update your contact information, view recent purchases, pay your bills, deposit checks, transfer funds, and much more!

Download Mobile Banking

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