Security

Scam and Fraud Protection

At New Orleans Firemen’s Federal Credit Union, your security is our top priority. We are committed to safeguarding your personal and financial information. This guide will help you identify potential scams and frauds, stay safe online and offline, and understand our policies regarding your information.

Identifying Scams

Scammers are becoming increasingly sophisticated. Here are some common signs of scams to watch out for:

Unsolicited Contact: Be wary of unexpected emails, phone calls, or text messages, especially those asking for personal or financial information.
Urgency and Fear Tactics: Scammers often create a sense of urgency or fear, claiming your account is at risk unless you act immediately.
Too Good to Be True Offers: If an offer seems too good to be true, it probably is. Be cautious of deals or prizes that seem unusually generous.
Poor Grammar and Spelling: Many scam messages contain spelling mistakes or awkward phrasing.
Suspicious Links and Attachments: Avoid clicking on links or downloading attachments from unknown or suspicious sources.

How to Stay Safe

Protecting yourself from scams and fraud requires vigilance and proactive measures. Follow these tips to stay safe:

Verify Contacts: If you receive a suspicious message, contact the organization directly using a verified phone number or email address. Do not use contact information provided in the message.
Use Strong Passwords: Create complex passwords that combine letters, numbers, and symbols. Avoid using easily guessed information like birthdays or common words.
Enable Multi-Factor Authentication (MFA): MFA adds an extra layer of security by requiring two or more verification steps to access your accounts.
Monitor Your Accounts: Regularly check your bank and credit card statements for unauthorized transactions. Report any suspicious activity immediately.
Keep Software Updated: Ensure your devices and applications are up-to-date with the latest security patches and updates.
Educate Yourself: Stay informed about the latest scams and fraud tactics by following reputable news sources and cybersecurity blogs.

New Orleans Firemen’s Federal Credit Union's Commitment to Your Security

We want to remind you that Firemen’s Federal will never:

Ask for your personal information, such as Social Security number, account numbers, or passwords, through unsolicited phone calls, emails, or text messages.
Send emails with links asking you to verify or update your personal information.
Pressure you into making quick decisions or threaten you with immediate account closure.

If you receive a suspicious communication claiming to be from Firemen’s Federal, please contact us immediately at 504.889.9090 or via our Contact Us page. Your vigilance helps us protect you and your account.

Additional Resources

For more information on how to protect yourself from scams and fraud, visit the following resources:

Your security is our priority. Stay informed, stay vigilant, and stay safe.